You can have up to five different email addresses to represent different roles or departments.
In addition to the following predefined email identities, there are three custom identities that you can configure according to your needs:
- Contact Us
- Sales representative
- Customer support
Each identity and its associated e-mail address can be associated with specific automated e-mail messages and appear as a sender of e-mail messages sent from your store.
The contact form will be sent to a different email address.
Changing store email addresses is one of the most important tasks when you start selling in Magento 2.
After changing the store's email addresses, we recommend that you install the SMTP module to test and verify that the address is correct. SMTP extension is available on Mageplaza, Github.
To change the store's email address, you can perform the following steps:
1: Configure Email Addresses for Your Domain
Before you can configure e-mail addresses for the store, each one must be set up as a valid e-mail address for your domain.
Follow the instructions of your server administrator or email hosting provider to create each required email address.
Step 2: Set up your store's email addresses
In the Admin sidebar, click Stores.
Then, under Settings, choose Configuration.
In the left pane, under General, choose Store email addresses. Expand the General Contact section and do the following:
In the field Sender's name, enter the name of the person to be served as the sender of any e-mail message associated with the General Contact identity.
In the field Sender's email, enter the associated email address. Repeat this process for each e-mail address of the store you plan to use.
When complete, click Save Configuration
Step 3: Update the Sales E-mail Configuration
If you use custom e-mail addresses, update the configuration of any related e-mail message so that the correct identity appears as the sender.
In the left pane, under Sales, select Sales emails.
The page has a separate section for each of the following items:
- Order Requests and Comments
- Invoice and invoice comments
- Sending and sending comments
- Credit notes and credit notes
Starting with Orders, expand the section of each message and verify that the correct sender is selected.
Once you have done this, you can save and perform some test requests by testing the sending and receiving of messages